Privacy Policy for Carnes and Sons

Effective Date: 01/01/2025

Introduction Carnes and Sons (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website, services, or communications.

Information We Collect We may collect the following types of information:

• Personal Information: Name Contact details (e.g., phone number, email address) Address Payment information (when applicable)
• Non-Personal Information: Browser type IP address Device information Website usage data (via cookies and analytics tools)

How We Use Your Information We use the information we collect for the following purposes:

• To provide and improve our HVAC services.
• To process and fulfill service requests.
• To communicate with you regarding appointments, maintenance schedules, and promotions.
• To comply with legal and regulatory requirements.
• To analyze website usage and improve user experience.

How We Protect Your Information We implement a variety of security measures to maintain the safety of your personal information, including:

• Encryption of sensitive data.
• Secure servers and restricted access.
• Regular monitoring and updates to our systems.

Sharing Your Information We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers and business partners who assist us in operating our business, such as:

• Payment processors
• Delivery and logistics providers
• IT and analytics services

These third parties are required to keep your information secure and use it only for the purposes specified by us.

Cookies and Tracking Technologies Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve our services. You can adjust your browser settings to refuse cookies, but some website features may not function properly.

Your Privacy Choices You have the right to:

• Access and update your personal information.
• Opt out of marketing communications.
• Request the deletion of your personal data, subject to legal and operational requirements.

To exercise these rights, please contact us using the information provided below.

Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.

Children’s Privacy Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children without parental consent.

Updates to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.

Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Carnes and Sons
Phone: 210-247-4517

Office: 401 E Sonterra Blvd Suite 375 San Antonio, TX 78258

Thank you for trusting Carnes and Sons with your information. We value your privacy and are dedicated to protecting it.