Privacy Policy

1. Information We Collect

When you contact Carnes and Sons Air Conditioning by phone, text, email, or through our website contact form, we may collect your name, phone number, email address, home address, and details about your service needs. We also collect standard web analytics data through Google Analytics and Google Ads conversion tracking, including your IP address, browser type, pages visited, and referring URLs.

2. How We Use Your Information

We use your information to respond to service inquiries, schedule appointments, provide HVAC services, send appointment reminders, follow up on completed work, and improve our website and advertising. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Google Ads & Analytics

We use Google Ads conversion tracking and Google Analytics to measure the effectiveness of our advertising and understand how visitors use our website. Google may use cookies and similar technologies to collect information about your browsing activity. You can opt out of Google's use of cookies by visiting Google Ads Settings. You can also opt out of third-party cookies by visiting the Network Advertising Initiative opt-out page.

4. Cookies

Our website uses cookies for analytics and advertising purposes. Cookies are small text files stored on your device that help us analyze web traffic and improve your experience. You can choose to accept or decline cookies through your browser settings. Declining cookies may affect your experience on our website.

5. Data Security

We take reasonable precautions to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Third-Party Links

Our website may contain links to third-party websites such as Synchrony Financial for financing applications. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

7. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

8. Text Messaging (SMS) Policy

By providing your phone number and opting in to receive text messages from Carnes and Sons Air Conditioning, you consent to receive recurring automated text messages related to your service inquiry, appointment scheduling, appointment reminders, and promotional offers. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at (210) 600-5091.

Your consent to receive text messages is not a condition of purchasing any goods or services. We will not share your phone number or opt-in information with any third parties for their marketing purposes. Carriers are not liable for delayed or undelivered messages.

Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, Sprint, and other major U.S. carriers. Service may not be available on all carriers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:
Carnes and Sons Air Conditioning
Carnes and Sons Air Conditioning LLC
Phone: (210) 600-5091
Email: service@carnesandsons.com
401 E Sonterra Blvd Suite 375, San Antonio, TX 78258