Question 1

How much does a service call cost?

Accepted Answer

Service calls are completely free. We limit them to 6 per day so we can keep response times fast — once today's slots are gone, you'll be booked into the next available day. No hidden fees, no surprises — you'll get a written price before any work begins.

Question 2

How fast can you get to my house?

Accepted Answer

In most cases, we're at your door within 2 hours. We live and work right here in San Antonio, so we're never far away. For emergencies, call us and we'll do everything we can to get there even sooner.

Question 3

Do you work on all brands and models?

Accepted Answer

Yes — we service every major brand: Carrier, Trane, Lennox, Goodman, Rheem, York, and more. Whether your system is brand new or 20 years old, we can diagnose and fix it.

Question 4

How much does a new AC system cost?

Accepted Answer

Our complete system replacements start at $6,700, but the final price depends on your home's size, ductwork, and the efficiency level you want. I'll give you an honest quote with no pressure — we don't upsell, ever.

Question 5

Do you offer financing?

Accepted Answer

Yes! We offer financing for up to 60 months through Synchrony Financial. No money down options are available, and the application is quick and easy. We don't think your family's comfort should wait because of budget.

Question 6

Are you licensed and insured?

Accepted Answer

Absolutely. We hold Texas HVAC license TACLB29435E, we're fully insured, a BBB Accredited Business, and a Carrier Factory Authorized Dealer. We hold ourselves to strict standards for training, customer service, and business practices.

Question 7

How often should I service my AC?

Accepted Answer

We recommend a professional tune-up once a year — ideally in the spring before San Antonio's brutal summer hits. Regular maintenance lets us catch small problems before they become expensive emergencies, and keeps your system running efficiently so your electric bills stay lower.

Question 8

Why should I choose a family business over a big company?

Accepted Answer

Clint still answers the phone himself and shows up to every replacement estimate. Every tech we send is trained to the Carnes standard. We don't have sales quotas or upsell scripts — our family reputation is on the line with every single job.

Question 9

Do you offer warranties on repairs?

Accepted Answer

Yes — we back every repair with a 1-year parts and labor warranty. If something isn't right, we'll come back and fix it — no questions asked.

Question 10

What areas do you serve?

Accepted Answer

We cover San Antonio and over 25 surrounding communities, including Stone Oak, Boerne, Alamo Heights, New Braunfels, Schertz, Helotes, Shavano Park, The Dominion, and more. Check our Service Areas page for the full list.

Question 11

Can I text you photos of my unit for a quick quote?

Accepted Answer

Absolutely! Text photos of your system, thermostat, or any error codes to (210) 600-5091. If you text by 9pm, I'll get back to you the same night. It's the fastest way to get a ballpark estimate without scheduling a visit.

Question 12

Is it worth repairing my old system or should I replace it?

Accepted Answer

It depends on the system's age, repair history, and the cost of the current repair. Generally, if your system is over 15 years old and the repair costs more than half the price of a new one, replacement usually makes more sense. I'll give you an honest recommendation — we care more about your trust than a quick sale.

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