Terms of Service

Effective Date: January 1, 2025

1. Agreement to Terms

By using our services or website, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, please do not use our services.

2. Service Description

Carnes & Sons AC Repair provides:

• HVAC repair, installation, and maintenance services
• Emergency AC and heating services
• System diagnostics and inspections
• Indoor air quality solutions
• Preventive maintenance programs
• Commercial and residential HVAC services

3. Service Appointments

When scheduling service:

• We provide estimated arrival windows
• Customers must provide safe access to equipment
• An adult (18+) must be present during service
• Cancellations require 24-hour notice to avoid fees
• Emergency services may incur additional charges

4. Pricing and Payment

Our pricing policies:

• Upfront pricing provided before work begins
• Written estimates for major repairs/installations
• Payment due upon completion of service
• We accept cash, check, and major credit cards
• Financing available for qualified customers
• Additional charges may apply for after-hours service

5. Warranties and Guarantees

We stand behind our work:

• Labor warranty on all repairs (terms vary by service)
• Manufacturer warranties on equipment
• 100% satisfaction guarantee on workmanship
• Extended warranties available for purchase
• Warranty claims must be reported promptly

6. Customer Responsibilities

Customers agree to:

• Provide accurate information about issues
• Maintain safe working conditions for technicians
• Secure pets during service visits
• Pay for services rendered as agreed
• Follow maintenance recommendations
• Notify us of any concerns promptly

7. Limitation of Liability

Carnes & Sons AC Repair liability is limited to:

• The cost of services provided
• Direct damages resulting from our negligence
• We are not liable for indirect or consequential damages
• Force majeure events exempt us from liability

8. Property Access and Safety

For service delivery:

• Customer grants access to necessary areas
• We take precautions to protect property
• Customer responsible for removing valuables
• We maintain insurance for our operations
• Safety equipment may be required in certain areas

9. Dispute Resolution

In case of disputes:

• First attempt resolution through customer service
• Mediation available if direct resolution fails
• Disputes governed by Texas state law
• Venue for legal proceedings in Bexar County, Texas

10. Website Use

When using our website:

• Content is for informational purposes
• We strive for accuracy but don't guarantee completeness
• Links to third-party sites are not endorsements
• User submissions become our property
• Prohibited: malicious use, data mining, spam

11. Intellectual Property

All content on our website and materials, including text, images, logos, and designs, are property of Carnes & Sons AC Repair and protected by copyright law. Unauthorized use is prohibited.

12. Modifications to Terms

We reserve the right to modify these terms at any time. Changes become effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

13. Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

14. Contact Information

For questions about these terms: