Privacy Policy

Effective Date: January 1, 2025

1. Information We Collect

Carnes & Sons AC Repair collects information to provide better services to our customers. The types of information we collect include:

• Contact information (name, phone number, email address)
• Service address and property details
• Service history and preferences
• Payment information (processed securely through third-party providers)
• Communications between you and our team

2. How We Use Your Information

We use the information we collect to:

• Schedule and provide HVAC services
• Send appointment reminders and service updates
• Process payments and financing applications
• Improve our services and customer experience
• Comply with legal obligations
• Send promotional offers (with your consent)

3. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information with:

• Our technicians and staff to provide services
• Financing partners (with your consent) for financing applications
• Equipment manufacturers for warranty registration
• Service providers who assist our operations
• Legal authorities when required by law

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure SSL encryption for data transmission
• Regular security assessments
• Limited access to personal information by employees
• Secure data storage practices

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Request a copy of your information

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Remember your preferences
• Analyze website traffic and usage
• Improve website functionality
• Provide personalized content

You can control cookie settings through your browser preferences.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date.

10. Contact Us

If you have questions about this privacy policy or our data practices, please contact us: